08 December 2008

What To Say... What To Say...

I come to you this evening with very little. I thought I'd have something to say by this time - something I couldn't wait to share and that was consuming my every thought. Instead I bring you snippets from throughout the day.

Jesse and I both worked Saturday and didn't do anything exciting. He worked 8 - 5, and I worked 1 - 11:30. We met for lunch at noon, and it was a minor disaster. Jesse was late, so we had less time to eat. My food had ham in it, so I had nothing to eat. Jesse ate his meal and followed it with my hash, so I got to watch him eat twice. He raved about how good it was, so I knew exactly what I was missing.

We tried a different grocery store on Sunday. It's larger and closer than the one we've been using. It's also down a steeper hill. Hills matter when you carry your groceries, which we do. We're using giant reusable bags I got from Steve Madden. The can hold a lot but really aren't meant to do so. We will be getting a cart though, to save my shoulders and make the trek easier.

We stayed in Sunday afternoon. I had wanted to go to Target, but I wanted to go through the Sunday circulars first. I did neither. Somehow we both forgot to pick up a paper. Jesse burned his hand Sunday night, and now has three plump blisters.

My only notes today are another poor customer service experience, poor self discipline, and change in thinking. I have been a Comcast customer for less than three weeks and I am already writing a letter to them. My Internet was out. I called and I gave them major points for having a person answer the phone. I gave that person my name and number and asked for tech support. I was put on hold.

Someone answered. I gave them my name, phone number, and address. I was told I was being redirected to tech support, and was put on hold.

A woman answered. I asked if her is she was in tech support. She said no. But promised to transfer me. But first she needed my name, phone number, address, and the number I dialed to reach them. I was put on hold.

The next woman who answered said she was in tech support, and asked for my phone number. I asked her who had my number. I told her I had given my number three different times, and I asked her why she didn't have it. I then realized I sounded like one of those people who call TV stations and say ridiculous things over which the phone - answerer has no control. I then got to my problem. The woman on the phone had me power cycle - which I had already done four times. Of course it worked with her on the phone. So I was the crazy caller who didn't even have a real problem. I blame Comcast for making me crazy. My letter will paint my side a little differently.

I did not go to the gym today. I came home and took a nap. It was the wrong decision. I'm still sleepy at my regular time, and will not be leaving the comforts of home to walk a mile to the gym and back. I know what works for me. I have to stop trying to find something easier and just do it.

As for the change in thinking: I could not bring myself to refer to U.S. auto manufacturers as "The Big 3" today. I kept thinking it was no longer accurate, as much as I wanted it to be. I didn't call them "The Little 3," I just referred to them as what the are: struggling businesses. I was a little disappointed in myself, feeling as if I had turned my back on them. But my politics are the same. All that's changed is my thinking.

Other than that, my Pique A Boo is three years old. That's a milestone. It's about do for a format change. So be on the lookout for that.

1 comment:

  1. Congratulations on your Pique A Boo! It is very nice!

    I also wanted to apologize on your Comcast experience. Please know that I will share your experience with my Comcast so that you will have a better experience next time.

    I would also like to gather more information about the experience. Do you mind sending me the phone number listed on the account?

    Thanks for sharing this post and I appreciate you for providing us the opportunity to improve our service.

    Best Regards,

    Mark Casem
    Comcast Corp.
    National Customer Operations