I now officially recommend blogging to have your voice heard. I mentioned Comcast Cable in my Monday night blathering, and less than a full day later, I had a response seemingly from corporate. If you missed it, here it is:
ComcastCares1 said... We_Can_Help@cable.comcast.com Congratulations on your Pique A Boo! It is very nice!
I also wanted to apologize on your Comcast experience. Please know that I will share your experience with my Comcast so that you will have a better experience next time.
I would also like to gather more information about the experience. Do you mind sending me the phone number listed on the account?
Thanks for sharing this post and I appreciate you for providing us the opportunity to improve our service.
Best Regards,
Mark Casem
Comcast Corp.
National Customer Operations
Did you notice how he asked for my phone number after that was the root of my problem? I Googled him, to see if he was real and he apparently is. I read a blog post from someone who had actually talked to him. I also read another post from someone with an email problem. He left her a comment asking her to email him. This Mark must be witty.
I'll let you know my resolution. Hopefully it'll be as positive and I won't be forced to cancel my service or anything drastic like that. Been down that road. Fortunately it worked out.
